Returns & Exchanges

At Active 3 Premium, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all items in original condition. We aim to ensure your tech experience is seamless, from purchase to post-delivery support.

Return Process

• 1.
  Initiate Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack your device in its original packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of authorization.

• 4.
  Quality Inspection

  Once received, our technicians will inspect the device for functionality and condition, after which your refund or exchange will be processed within 5 business days.